What we collect
- When you contact us through a form, call, email or WhatsApp: your name, mobile number, email address and the travel details you share, such as your destination, dates, number of travellers and budget.
- When you book with us: traveller names, dates of birth, passport details and documents required for visas, insurance or forex, along with payment information where applicable.
- When you browse our website: our web host may collect standard technical information, such as your IP address and browser type, to maintain security and operate the website.
How we use your information
We use your information to:
- Respond to your enquiries and plan your trip.
- Make bookings with airlines, hotels and other travel suppliers on your behalf.
- Process visa, insurance, forex and eSIM requests you ask us to arrange.
- Send you updates and information related to your trip.
- Meet applicable legal, tax and accounting requirements.
We do not sell your personal information. We do not send marketing messages unless you have asked to hear from us.
Our website
Information submitted through our website is sent to our team and a backup copy is stored with our hosting provider.
We use Google Analytics to understand how visitors use our website, such as which pages are visited and when an enquiry form is sent. Google Analytics uses cookies and collects technical information such as your device, browser and approximate location. It does not receive the details you type into our forms. We do not use advertising cookies. You can opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout.
Our website may load fonts from Google Fonts, which may involve Google receiving technical information such as your IP address when a page loads. Links to WhatsApp and social media platforms take you to those services, which have their own privacy policies.
How long we keep your information
We keep your information for as long as necessary to plan and support your trip and, where required, for the period necessary to meet legal, tax and accounting obligations.
Enquiries that do not result in a booking are deleted when they are no longer needed, subject to any applicable legal or operational requirements.
Keeping your information safe
We use reasonable technical and organisational measures to protect your personal information and limit access to people who need it to provide our services.
Please share passport and payment information only through the channels we confirm with you.
Your choices and rights
You can contact us to request access to, correction of or deletion of your personal information, or to ask us to stop contacting you, subject to applicable Indian law and any information we are required to retain.
For privacy-related requests, email:
contact@fliptotrip.com
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.